Help Centre
Need help? You’re in the right place. Get answers to FAQs, track your order, or contact us directly.
FAQs
Orders & Payment
Where's my order?
We dispatch all orders within one working day and provide tracking for every shipment. As soon as your order goes out, we’ll send you the tracking information so you can check on the status of your delivery. If you have any trouble tracking your order, please get in touch using the contact form below.
Can I change or cancel my order?
We understand that plans change and mistakes happen. If your order hasn’t been dispatched yet, we’d be happy to help amend or cancel it for you — just get in touch using the contact form below. If it’s already on its way, you’ll need to wait until it arrives. If you still don’t want it, simply return it to us for a refund.
I've put in the wrong address, can I change it?
We aim to dispatch orders within one working day, so it’s best to act fast. If you notice an incorrect address, please get in touch using the contact form below as soon as possible — if your order hasn’t been dispatched, we can update the address for you.
What payment methods do you accept?
We accept all major payment methods, including:
- All major credit & debit cards (Visa, Mastercard, etc.)
- PayPal
- Apple Pay
- Google Pay
Plus, for extra flexibility, we offer buy now, pay later options with Clearpay and Klarna. And don't forget — gift cards are available too, making the perfect gift for friends & family!
Do you offer buy now, pay later options?
Yes, we partner with Klarna and Clearpay to offer flexible, interest-free payment options. Depending on the provider, you can choose one of the following:
- Split your purchase into four equal payments, paid every two weeks.
- Pay the full amount within 30 days.
To use these options, select your preferred payment method at checkout and follow the instructions. Approval and availability are subject to eligibility checks and may vary depending on your circumstances.
For more information, please check Klarna or Clearpay's terms and conditions, or get in touch with us using the contact form below if you have any questions.
Prints & Frames
What size are your prints & frames?
We use familiar, easy-to-frame paper sizes — mostly standard A sizes, plus B2 or 50x70 size.
Our unframed prints are available in the following sizes:
- A5 – 14.8x21.0cm
- A4 – 21.0x29.7cm
- A3 – 29.7x42.0cm
- A2 – 42.0x59.4cm
- B2 – 50.0x70.0cm
- A1 – 59.4x84.1cm
Our frame mouldings are approximately 2.0x2.0cm, meaning the total framed sizes are slightly larger:
- A5 – 17.8x24.0cm
- A4 – 24.0x32.7cm
- A3 – 32.7x45.0cm
- A2 – 45.0x62.4cm
- B2 – 53.0x73.0cm
- A1 – 62.4x87.1cm
What kind of paper and inks do you use?
We use an 8-colour giclée print process on high-quality 230gsm archival matte paper for rich colour and long-lasting results. All our paper FSC Certified, and every print comes with a lifetime fade-resistance guarantee — so your artwork stays vibrant for years to come.
How are your frames made?
Our frames are made in the UK from sustainably sourced solid pine, available in natural or black stained finishes. They come with a lightweight UV-resistant acrylic glass and an acid-free MDF backing board to seal & protect your print for years to come.
When you select our framed options, your artwork will arrive pre-framed and ready to hang — making it easy to give your space an instant upgrade.
Are your products eco-friendly?
Yes, sustainability is a core value for us. All our products are printed to order, helping to minimise waste and reduce our environmental impact. We use FSC Certified paper for all our prints, ensuring our materials come from responsibly managed forests, and our frames are made from sustainably sourced timber.
Plus, all our packaging is 100% recyclable, so you can feel good about your purchase from start to finish. We’re dedicated to doing our part for the planet while providing you with beautiful, long-lasting artwork.
Do you offer custom prints, sizes or frames?
Currently, we are unable to offer custom prints, sizes, or frames. However, with over 8,000 prints available in a wide range of styles and sizes, we like to think we have something for everyone!
Shipping & Returns
What are your delivery options & how long do they take?
Every product is printed and framed to order, then dispatched within 1 business day. We offer free standard delivery within the UK on orders over £50, which takes 3-5 working days, as well as express shipping for quicker delivery within 1-2 working days.
In the US, standard delivery takes 5-7 working days and is free on orders over $100. Express options are also available at checkout.
Do you ship internationally?
Currently, we only ship within the UK & the USA, but we’re working with international suppliers to bring shipping to more regions soon. Our goal is to lower emissions, speed up deliveries, and avoid import taxes and duties, so we can offer a smoother experience for our global customers. Stay tuned for updates!
What happens if my order arrives damaged?
We take great care in packaging our products to ensure they reach you in perfect condition. Unframed prints are securely packed in hard-backed envelopes or heavy-duty cardboard tubes, while framed prints are carefully wrapped in protective, recyclable material to prevent damage. The use of industry-standard acrylic glass significantly reduces the risk of breakage.
While we work hard to avoid any damage in transit, if the unfortunate happens, we’re truly sorry to hear it. Please get in touch with us via the contact form below, and we’ll do our best to resolve the issue as quickly as possible.
What's your return policy?
We really hope you love your prints, but if for any reason you’re not completely satisfied, we offer a 30-day return policy. Simply return your item in its original condition – unused and in its original packaging – within 30 days of receipt, and we’ll issue a full refund. Please note that return shipping is at your expense.
If you find that your order is defective or damaged upon arrival, please let us know right away, and we’ll do our best to resolve the issue as quickly as possible.
We’re proud of our 96% satisfaction rate on Trustpilot, and we’re confident you’ll love your purchase. However, if you do need to return an item, we’re here to make the process as easy as possible, so reach out to us using the contact form below.
How do I return an item and when will I get my refund?
To start a return, please contact us via the form below. You'll need to send the item back to the following address, in its original condition and packaging:
193 High Street
Tonbridge
TN9 1BX
United Kingdom
Once we receive and inspect the item, we'll process your refund within 3 business days. If you're returning from outside the UK, please allow extra time for shipping.
Work With Us
Do you collaborate with artists?
We’re always excited to work with talented artists! If you're interested in collaborating with us, please get in touch via the contact form below or email us at help@animato.uk. Share a bit about your work, your style, and any ideas you have for potential collaborations, and we’ll get back to you as soon as we can. We look forward to hearing from you!
Do you offer a trade program for businesses?
Yes, we do! Our trade program offers a range of benefits for businesses, including bulk-buy discounts, VAT discounts, and priority customer service. Whether you're purchasing artwork for resale, interior design, or any other commercial purpose, we’d be happy to discuss how we can support your business. For more information, please visit our Trade page.
Do you work with influencers & brand ambassadors?
Yes, we love collaborating with influencers and brand ambassadors! If you’re passionate about our artwork and have an engaged following, we’d love to hear from you. We offer opportunities for influencers to promote our brand and products through partnerships, collaborations, and affiliate programs.
If you're interested, please get in touch via the contact form below or email us at help@animato.uk, and we'll provide you with more details.